Privacy Policy

Effective Date: 13/3/2025

At Orenda Tuition, we value and respect your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our services, whether through our website, tutoring sessions, or other channels. By using our services, you agree to the collection and use of your personal data as outlined in this policy.

1. Information We Collect

We collect the following types of personal information when you interact with our services:

  • Personal Identification Information: This may include your full name, email address, phone number, billing address, and payment information (if applicable). We collect this information when you register for tutoring services, make inquiries, or contact us.

  • Student Information: If you are a student or parent/guardian, we may collect additional details such as the student’s name, age, learning preferences, educational background, and specific tutoring needs.

  • Usage Data: This includes information on how you use our services, such as your IP address, device type, browser type, pages you visit, and the time spent on our website. This data helps us analyze trends and improve the website's performance.

  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, track activity, and analyze the website's usage. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Providing Tutoring Services: To deliver our tutoring services, process your registration and payments, and communicate with you about your sessions.

  • Improving Our Services: To enhance our tutoring offerings, analyze the use of our website, and improve our content and functionality.

  • Marketing and Communication: To send newsletters, promotional offers, and other information about our services. You can opt out of these communications at any time.

  • Customer Support: To assist you with any inquiries, resolve issues, and provide customer support.

3. How We Protect Your Information

We are committed to safeguarding your personal information. We implement reasonable security measures, including:

  • Encryption: We use encryption technologies (SSL/TLS) to protect sensitive data transmitted through our website.

  • Access Control: Access to your personal information is restricted to authorized personnel who require it for business purposes.

  • Regular Security Audits: We periodically review our security measures to ensure that your personal information remains secure.

4. Sharing Your Information

We do not sell, rent, or share your personal information with third parties except in the following circumstances:

  • Service Providers: We may share your data with trusted third-party service providers who assist us in delivering our services (e.g., payment processors, email providers). These service providers are bound by confidentiality agreements and are only permitted to use your data for the purpose of providing services to us.

  • Legal Requirements: We may disclose your information if required by law, such as in response to a valid legal request (e.g., a subpoena or court order).

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity.

5. Your Data Protection Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have certain rights regarding your personal data. These include:

  • Access: You can request access to the personal information we hold about you.

  • Correction: You can request that we update or correct your personal information if it is inaccurate.

  • Deletion: You can request that we delete your personal data in certain circumstances, such as when it is no longer needed for the purposes it was collected.

  • Opt-Out: You can unsubscribe from marketing communications at any time by following the “unsubscribe” instructions in our emails or contacting us directly.

  • Complaints: If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

To exercise any of these rights, please contact us at admin@orendatuition.com

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, analyze usage patterns, and provide tailored content. Cookies are small text files stored on your device.

You can choose to accept or refuse cookies through your browser settings. Please note that refusing cookies may impact your ability to access certain features on our website.

7. Third-Party Links

Our website may contain links to external websites or services that are not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on our website and update the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your data protection rights, please contact us at:

admin@orendatuition.com